Frequently Asked Questions
Click on any question below to view details and instructions.
What devices are supported?
Smart TV (Samsung & LG), PC, Mac, Apple iPhone, iPad, Apple TV 4 & 5, Amazon Fire Stick, GMTV box, Android phones and tablets, Android box, MAG, AVOV, VU+, Enigma 2, Dreambox, Openbox, Dreamlink, and STB Emulator.
Do you charge setup fees?
No! Activation is 100% instant and there are never any hidden setup fees.
Is there a free trial?
Yes, a 24-hour free trial is available to experience the full package before committing to a plan.
How do I get support?
Use the contact form on our website or email us at globemtv@gmail.com any time. We aim to respond within 24 to 48 working hours.
Experiencing buffering on channels?
If you are using a LAN (Ethernet) cable, please unplug it behind the box and re-plug it. If using Wi-Fi, go to your TV settings, disconnect, reconnect, and restart your streaming box. Buffering can also occur during temporary internet speed drops or high traffic.
What internet speed is required?
To enjoy HD and 4K UltraHD streams without buffering, a stable high-speed internet connection of at least 8.0 Mbps is recommended.
What payment methods are available?
We support secure payment options including PayPal, where you can pay directly or use your Debit/Credit card even without a PayPal account. All payments are encrypted and processed safely.
How do I check my internet speed and quality?
You can test your internet speed at speedtest.net. Perform tests at different times of the day to ensure your connection meets the minimum 8.0 Mbps requirement.